Quality—ISO

On October 22, 1996, Western Extralite Company was certified to the international quality standard ISO 9000. We were the third electrical product distribution company registered in the state of Missouri and the first to be registered in the state of Kansas. We continue to seek certification for each service center that we open.

This ongoing commitment to quality helps us eliminate the sources of errors, improve the efficiency of our processes and consistently deliver exceptional service to our customers.

Quality Policy

Our goal is that our products and services will meet or exceed the expectations of our customers. We recognize that customer satisfaction is the bedrock of our business and we continually seek better ways to provide the highest levels of service. Further, we measure our performance to ensure we fulfill this commitment to our customers.

Every associate is responsible for creating an atmosphere of trust. Competence, integrity, and respect characterize our relationships with our customers, vendors, competitors, and the community at large. Every associate has the authority and responsibility to do what is necessary to satisfy our customers. We recognize that long-term customer satisfaction is impossible without company profitability. Our management personnel provide the environment, training, and resources necessary to achieve these quality goals.

Our motto "Quality service by quality people" expresses our commitment to these principles.